FAQ

​How do timed tickets and admission work now?

  • All admissions require a pre-paid reservation by calling.  A limited number of admissions will be available for each 2-hour session.  This should be ample time for guests to complete an Apprentice Adventure.  Guests can visit any time within the 2 hours of their purchased admission time.  
  • If you cannot visit after making a reservation, please contact us to allow other families to visit and we'll be happy to reschedule as ticket purchases will be non-refundable


How do I use a gift certificate or Pass Pack; will the expiration date be extended?

  • Please contact info@imaginationexp to receive an order number.  On the day of your visit you will need to bring your confirmation email and gift certificate or Pass Pack along.
  • All issued gift certificates and Pass Packs will be extended for 4 months - the duration Imagi Nation was ordered to close.


How is Imagi Nation maintaining social distancing?

  • By following CDC, state and local recommendations, we will reopen with limited capacity to allow for social distancing.
  • Guests will admitted as groups of no more than 6-8 people total.  
  • Each group can play independently in a cleaned, sanitized enterprise as they move through the city on a rotating schedule.
  • In addition to each enterprise's high-touch areas being cleaned every 15 minutes, our timed ticketed entry will allow one extra half-hour between 2-hour sessions for a thorough city-wide clean including door handles, light switches, etc.
  • Family-friendly signs and decals are in place to remind visitors of our social distancing policy.


Can we bring a stroller?

  • Yes, Imagi Nation is stroller-friendly and each enterprise and/or the courtyard is able to accommodate them.


Can we bring our own food?

  • Yes, as long as any food or drinks are consumed in our indoor Park area.  No food or drinks are allowed in any of our enterprises and this will be strongly enforced.
  • Although we do not have our own food service at this time, packaged snacks and drinks are available for purchase.  In our strip mall and surrounding area there are also several restaurants families can enjoy. 
  • Since our tickets have moved from all-day to two-hour sessions, we highly recommend enjoying food or drinks prior to, or after your visit to maximize imaginative play time.


Are changing tables and/or a nursing station available?

  • Both our men's room and ladies' room are equipped with changing areas and disposable diaper bags.  For the consideration of other guests, please be sure to use them when discarding soiled diapers.
  • Nursing moms are encouraged to check with the front desk and we will be happy to direct you to a quiet, private area.


Does Imagi Nation accept donation requests?

  • Yes; the foundation of our company is built on giving back to our community.  We would be happy to review requests provided they are sent on the organization's letterhead and include a tax id number.
  • Our donation policy requires the event or cause to be child or family-focused.  There are numerous great causes we would love to support but our heartbeat is for children or families in need and our desire is to do the greatest good in these areas.
  • All donation requests are processed by the month so please allow adequate time for us to review and prepare.
  • All donations are given in the form of gift certificates; requests for monetary donations will not be considered.
  • Due to the number of requests we receive, we are unable to mail donations and ask that a representative from your organization and their email address be provided so we can notify about pick-up.

Activities for Parents

Although we require parents to accompany children at all times while visiting Imagi Nation, we encourage them to play too!  Our goal is to provide an environment, rich in engaging activities, that parents can enjoy right along with their children.  Help your child set up a cool end-of-aisle display in the grocery store, check the quality of products in the manufacturing center, or even create a sky-scraper in the construction zone!  Embrace your inner child, and allow us to take you back to a simpler time when all that was required for fun was a little bit of creativity and whole lot of Imagi Nation!

Refreshments

​A wide variety of pre-packaged snacks and drinks are available for purchase. With the addition of our indoor park area, guests are also able to bring their own snacks and drinks however they must be consumed in this area.  No food or drinks are allowed anywhere else in the city.


Cleanliness Next to Godliness - Our Commitment

We have always been proud of our stellar reputation for cleanliness and now welcome the opportunity to demonstrate our commitment to an even more robust safety and sanitation plan.  At this time, it includes but is not limited to:


  • Temperature checks of all guests before entry
  • Mandatory hand washing before entry and upon exit
  • Adults and children over the age of 2 will be required to wear a mask; please let our staff know of any exceptions
  • Families will follow an Apprentice Adventure map & social distancing floor graphics to guide them on a one-way journey
  • Every enterprise will open and close on a timed schedule so staff has ample time to sanitize each room for each family
  • Only one group (up to 6-8 members) will be admitted to a sanitized enterprise at a time
  • Cleaning of common area, high-touch surfaces such as door handles, light switches, etc. will be done after each play session
  • Hand sanitizing stations are located throughout the city
  • "Dirty toy" bins are available in every enterprise
  • HEPA air filters have been installed in our HVAC system
  • Fresh air will be circulated through the city frequently each day
  • Deep cleaning will occur each evening and disinfectant fogging will be used weekly

​Security

Of course no security system replaces the careful eye of an adult, therefore parents are required to remain with and be responsible for their children during the entire visit.  We have planned for and encourage parents to participate in activities right along with their children, as they are their first and most important teachers. 

Need To know​ & FAQs

Controlled Access:  There is one dedicated entrance and separate exit for Imagi Nation visitors controlled by our staff.  No adult will be admitted to Imagi Nation without a child.


Carefully Screened Professional Employees:  All Imagi Nation Ambassadors have been screened with a Criminal History Check and Child Abuse Clearances.  They contribute their educational expertise through state teaching certificates and/or years of instructional experience.  As part of our COVID-19 upgrades, staff will also undergo daily temperature checks at the beginning of each shift.  They'll also be easy to identify by their blue Imagi Nation masks!

Attendance Limits:  In order to comply with CDC, state and local capacity guidelines, we will be offering timed 2-hour entry tickets.  Advance ticket purchases are strongly encouraged and can be made on our SHOP page.